Privacy notice
This privacy notice explains how we collect, use and protect your personal information.
Our contact details
Address
Artillery House, 71-73 Woodbridge Road, Guildford, Surrey, GU1 4QH, GB
Contact
01483 579978
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Photographs or video recordings
- Call recordings
- Identification documents
- Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Identification documents
- Financial transaction information
We collect or use the following information for recruitment purposes:
- Contact details (e.g. name, address, telephone number or personal email address)
- Employment history (e.g. job application, employment references or secondary employment)
- Education history (e.g. qualifications)
- Details of any criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Security clearance details (e.g. basic checks and higher security clearance)
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Legitimate interest:
- We offer our Clients the option for us to act for them again in a Legal capacity if we have previously acted for them and completed the Conveyancing on a purchase. So, we would contact them again when their re-mortgage is due for renewal to see whether they would like us to complete the Legal work for their new mortgage.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent
Where we get personal information from
- People directly
- Legal and judicial sector organisations
- Publicly available sources
- Previous employers
Use of Artificial Intelligence
We use an AI-powered telephone agent, Copperfield, to assist with handling inbound telephone calls. Where appropriate, Copperfield may use the telephone number from which a call is received to search our internal database and identify the relevant individual or matter, enabling the call to be transferred to the appropriate member of our team.
How long we keep information
Read our Data retention policy.
Who we share information with
- Other organisations
- Insurance companies
- Organisations we need to share information with for safeguarding reasons
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal data.
- Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
We use an AI assistant to handle all of our incoming calls.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Last updated
5 October 2026